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Referrals, Internal Team Messages, and a Redesigned Chat…
Invite other teams, both of you get rewarded SupDesk now has a referral program. Grab your link from Settings → Referrals and share it — when a team you refer subscribes, you both get rewarded. Private notes for your team, right on the conversation Conversations now support internal messages — notes visible only to your team, sitting alongside the customer-facing thread. Attachments can be added to these notes too, and mobile has been brought up to full parity with web so your team can triage from either. A redesigned live chat widget The chat widget now has a proper tab bar — Home, Messages, Help, and Changelog — so visitors can jump between starting a conversation, checking their message history, searching your help center, or seeing what's new, all without leaving the widget. Help and Changelog tabs only show up if you actually have content for them. Business hours You can now set your team's support hours so visitors always know when to expect a reply.
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