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Knowledge Base: answer a support question once, not every time
This week's feature update is about the questions customers keep asking. Every EloSync workspace starts with Leads, Tasks and ToDos. Knowledge Base is a free module you can add from the Marketplace. You write a help article, publish it, and update it when something in your product changes. Customers read the published articles in the client Portal. It also connects to Help Desk: a ticket can link to the article that answers it, so whoever picks up the ticket next sees the answer that was sent. Why I built it this way: in a small team, the same "how do I..." question keeps coming back. Writing it down once means you stop retyping it. What's the question your customers ask you most often? Follow EloSync on Product Hunt https://www.producthunt.com/products/elosync
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