AI
Novela
A virtual assistant that helps boutique wedding venues manage inquiries and care for couples from first contact through their wedding day.
- Category
- AI
- Stage
- Growth
- For
- Boutique wedding venues seeking to automate inquiries, tour bookings, follow-ups, and couple communications.
About
Novi handles venue inquiries in minutes across email, text, Instagram, and wedding portals - booking tours directly into your calendar.
Features
- Problem
- Inquiries can go unanswered while venue staff are busy or off-hours.
- How it works
- Replies within minutes across email, text, Instagram, website forms, and wedding inquiry sources.
- Result
- More inquiries receive a timely first response.
- Why
- Fast responses help venues engage couples while they are actively considering a tour.
- Problem
- Staff spend time gathering basic details and sorting inquiries.
- How it works
- Asks about the couple’s date, guest count, and budget, then routes them toward a tour or a polite decline.
- Result
- Venue teams can prioritize the right inquiries.
- Why
- Consistent qualification helps teams focus on suitable prospects.
- Problem
- Tour scheduling and reminders create back-and-forth work.
- How it works
- Offers real tour slots from the venue calendar, books tours, sends reminders, and follows up on no-shows.
- Result
- Couples can book tours with less manual coordination.
- Why
- Using live availability reduces scheduling friction.
- Problem
- Prospects may be forgotten when follow-up is inconsistent.
- How it works
- Continues follow-up until the couple decides; after a yes, sends the proposal and e-sign contract and syncs details to the CRM.
- Result
- Fewer prospects fall through the cracks.
- Why
- A persistent follow-up process keeps the sales pipeline active.
- Problem
- Booked couples need ongoing answers and coordination through the wedding.
- How it works
- Supports couple communications, payment and milestone reminders, vendor coordination handoffs, and a live budget.
- Result
- Couple support can continue from booking through the wedding day.
- Why
- Continuity helps couples stay informed and venue teams manage recurring tasks.
- Problem
- Automated replies need to stay accurate and reflect the venue’s voice.
- How it works
- Uses venue-provided information and approved packages and live calendar data; escalates off-script questions to staff.
- Result
- Replies follow venue-approved guidance, with exceptions routed to the team.
- Why
- Venue rules and human review constrain what Novi handles independently.
Product questions
What does Novela do?
Novela’s Novi is a virtual sales and service assistant built for boutique wedding venues. It responds to inquiries in the venue’s voice, qualifies couples, books tours, follows up, and can support booked couples through their wedding day.
Who is Novela for?
Boutique wedding venues seeking to automate inquiries, tour bookings, follow-ups, and couple communications.
Screenshots
