Customer support
Fellix
Answer every customer. Close every deal.
- Category
- Customer support
- Stage
- Growth
- For
- Support and CX teams, sales and growth teams, and founders or operators at businesses that handle customer conversations across messaging channels.
About
One inbox for WhatsApp, Instagram, Messenger and website chat, with an AI agent that answers and qualifies, and a pipeline that shows what turns into revenue.
Features
- Problem
- Teams have to monitor separate messaging inboxes and customers may wait for a reply.
- How it works
- Combines WhatsApp, Instagram, Facebook Messenger, and website chat in one queue where an AI agent can answer from business-provided knowledge.
- Result
- Customers can get timely answers, and staff can see and handle conversations in one place.
- Why
- A shared inbox and grounded responses let the team cover channels consistently while reducing repetitive work.
- Problem
- Human agents often lack context or ask customers to repeat information.
- How it works
- Captures contact details and intent during the conversation, and provides the transcript, customer record, and AI-written summary for handoffs.
- Result
- Agents can continue the conversation with customer details and history available.
- Why
- Carrying context forward makes it easier for a person to take over without restarting the interaction.
- Problem
- AI may give unsupported answers or make claims the business cannot fulfill.
- How it works
- Answers from configured business information, FAQs, documents, and website content; supports tone and phrase controls, handoff rules, and scenario testing.
- Result
- The agent can acknowledge uncovered questions and pass them to the team rather than inventing an answer.
- Why
- Business-specific knowledge and configurable guardrails help teams review behavior before deployment and route gaps to people.
- Problem
- Appointments require back-and-forth or separate booking tools.
- How it works
- Checks availability in a connected calendar, offers available times, and can book or hold a slot for approval within the conversation.
- Result
- Appointments are tied to the customer record and visible in Fellix.
- Why
- Keeping booking in the conversation avoids unnecessary tool switching and checks availability before confirming.
- Problem
- Sales and support lack a shared view of lead quality and deal outcomes.
- How it works
- Qualifies conversations as Hot, Warm, or Cold and tracks them through Open, Won, or Lost, with reusable lost reasons.
- Result
- Teams can review lead status, win rates, and loss patterns in one funnel.
- Why
- A common pipeline makes conversation outcomes visible to both teams.
- Problem
- Teams cannot easily tell which channels or campaigns produce customers.
- How it works
- Reports conversation performance, campaign attribution, and pipeline health, connecting leads to sources and outcomes.
- Result
- Teams can compare channel activity, lead progression, and won outcomes.
- Why
- Reporting from conversation and pipeline records makes campaign results more actionable than click counts alone.
Product questions
What does Fellix do?
Fellix combines an AI-powered customer conversation inbox, contact records, appointment booking, sales pipeline, and analytics. Its AI answers and qualifies customers across messaging channels, then hands conversations to people with context when needed.
Who is Fellix for?
Support and CX teams, sales and growth teams, and founders or operators at businesses that handle customer conversations across messaging channels.
Screenshots
