E-commerce
ShopGuide
AI Shopping Assistant for Shopify
- Category
- E-commerce
- Stage
- Growth
- For
- Shopify merchants seeking to improve product discovery, conversion, and order value, as well as agencies and CRO partners analyzing store performance.
About
ShopGuide builds the AI shopping assistant for Shopify that sells on every product page and reports what stopped the rest.
Features
- Problem
- Shoppers may not notice or use a chat widget tucked in a page corner.
- How it works
- Embeds the assistant in the store theme across pages and opens with context relevant to the page being viewed.
- Result
- More shoppers can engage, and merchants can see conversations across the journey.
- Why
- A visible, context-aware entry point can invite useful conversations throughout the shopping journey.
- Problem
- Shoppers can struggle to match products to their needs, preferences or budget.
- How it works
- Answers from the live Shopify catalogue, considers product and variant details, recommends relevant items and supports add-to-cart actions.
- Result
- Shoppers can move from product questions to purchase with less friction.
- Why
- Grounding guidance in current catalogue information helps shoppers evaluate suitable products in the conversation.
- Problem
- Merchants may not know which conversations contributed to an order.
- How it works
- Links assisted orders to the conversation that occurred during the converting session.
- Result
- Teams can review what the agent said before an assisted purchase.
- Why
- Connecting the order to its conversation makes the reported attribution inspectable.
- Problem
- Unanswered questions and recurring purchase obstacles are hard to prioritize from analytics alone.
- How it works
- Classifies unresolved questions and ranks them by shopper demand, including requests for unavailable products and reported cart or checkout issues.
- Result
- Merchants and partners get a prioritized backlog of issues to investigate.
- Why
- Repeated customer language provides concrete evidence for CRO hypotheses.
- Problem
- Shoppers may need proof or incentives to feel confident about a recommendation.
- How it works
- Integrates with services including Judge.me reviews, Smile.io loyalty, and Klaviyo; the site also documents Alia incentive and Slack handoff integrations.
- Result
- Shoppers can access supporting information or assistance within the guided experience.
- Why
- Bringing relevant reviews, rewards, offers or human-support handoffs into the conversation can keep the shopping path connected.
Product questions
What does ShopGuide do?
ShopGuide is an AI shopping assistant for Shopify stores. Embedded across store pages, it uses the live product catalogue to answer shopper questions, recommend suitable products and help add items to cart. It also attributes assisted orders and turns unresolved shopper questions into a ranked CRO backlog.
Who is ShopGuide for?
Shopify merchants seeking to improve product discovery, conversion, and order value, as well as agencies and CRO partners analyzing store performance.
Screenshots
