Customer support
Asktopus
An AI chatbot that answers your visitors from your own website
- Category
- Customer support
- Stage
- Growth
- For
- Businesses and webshop owners that want to provide automated website visitor support.
About
Asktopus reads your website and documents and answers your visitors around the clock, in their own language. You add one script tag. If the answer isn't in your content, it says so instead of guessing, and visitors can ask to talk to a person, whose message reaches your team by e-mail, Slack or webhook. The AI is included in one monthly price: no credits, no per-answer fees and no automatic upgrades. There's a free plan, paid plans from €39 a month, and knowledge that updates itself every week on Pro. Built for small and mid-sized businesses that want good answers on their site without a helpdesk to run.
Features
- Problem
- Website answers are difficult for visitors to find.
- How it works
- Crawls selected site sections, indexes their text, and answers from website content, documents, articles, and product data.
- Result
- Visitors receive grounded, natural-language answers without searching through pages.
- Why
- The assistant is designed to use the business's own materials and decline to guess when an answer is absent.
- Problem
- Webshop questions about availability and products can block a purchase.
- How it works
- Syncs product catalogues with price, variants, stock, and product links; supported stores and feeds can update on a scheduled basis.
- Result
- Shoppers can get current product, delivery, and returns answers at any hour.
- Why
- Product information becomes a dedicated source of answers alongside website content.
- Problem
- Some conversations require a person.
- How it works
- Offers human handoff through a contact form and sends the message plus prior conversation by email, Slack, or webhook.
- Result
- Teams receive context-rich requests without leaving visitors at a dead end.
- Why
- Visitors can escalate when they request a person or the assistant cannot answer.
- Problem
- Support teams need to identify knowledge gaps.
- How it works
- Provides a dashboard conversation overview, answer ratings, unanswered-question list, and weekly summary.
- Result
- Teams can improve source material and reduce repeat support questions.
- Why
- Conversation data shows which topics the existing content does not cover.
- Problem
- Businesses need visitor-chat privacy controls.
- How it works
- Deletes chat content after 90 days, masks CPR and card numbers before AI processing, and sets no widget cookies.
- Result
- Businesses can deploy an AI chat widget with stated privacy safeguards.
- Why
- The product is built for GDPR and includes a data processing agreement.
- Problem
- A generic widget may not match a brand or audience.
- How it works
- Supports customization of colors, position, welcome message, suggested questions, and avatar, while answering in each visitor's language.
- Result
- A more brand-aligned chat experience for international audiences.
- Why
- The widget can fit a site's visual identity and serve multilingual visitors.
Product questions
What does Asktopus do?
Asktopus is a GDPR-ready AI chatbot embedded on a website with a single script tag. It crawls selected website content, documents, knowledge articles, and webshop products to answer visitor questions around the clock.
Who is Asktopus for?
Businesses and webshop owners that want to provide automated website visitor support.
Screenshots
