E-commerce
dotkesk
AI Commerce OS
- Category
- E-commerce
- Stage
- Growth
- For
- E-commerce businesses and sales/support teams using messaging channels
About
dotkesk; WhatsApp, Instagram, Facebook Messenger, Telegram, e-posta ve web chat üzerinden gelen satış ve destek taleplerini tek bir gelen kutusunda toplayan, bu konuşmaları AI Agent'lar ile uçtan uca otomatikleştiren omnichannel CRM platformudur.
Features
- Problem
- Customer messages arrive across disconnected channels.
- How it works
- Unifies WhatsApp, Instagram, Telegram, Messenger, email, and web chat in one inbox with assignments, statuses, CRM timelines, and human handoff.
- Result
- A shared workspace for sales and support conversations.
- Why
- Teams can manage conversations without switching between channel-specific tools.
- Problem
- Agents need current commerce data to answer buying and support questions.
- How it works
- Connects ikas, Shopify, WooCommerce, and custom APIs for catalog, inventory, and order synchronization.
- Result
- Customers receive product availability, purchase links, and order information in conversation.
- Why
- AI agents can search products by natural language and retrieve order or delivery status.
- Problem
- Repetitive sales and support requests consume team time.
- How it works
- Uses configurable node-based AI-agent flows for intent classification, store search, response generation, message sending, and human handoff.
- Result
- 24/7 conversational assistance with human escalation for exceptions.
- Why
- Routine product advice, order tracking, discount, refund, and escalation paths can be automated.
- Problem
- Teams need to follow up and act on customer signals consistently.
- How it works
- Provides rule-based operations automations and growth flows for triggers such as incoming messages, lead changes, tags, and abandoned carts.
- Result
- More consistent operational follow-up and re-engagement.
- Why
- Trigger-condition-action workflows can assign users, create tasks, send messages, update leads, and call webhooks.
Screenshots
